Executive – Customer Services (Air & Ocean Freight)

Mô tả công việc

- Assist in conducting market research and segmentation to identify new prospects/ markets/ sectors for business development.
- Set up prospective customers and gather intelligence on relevant information.
- Discuss rates/ pricing quotes with customers while emphasizing EFL’s customer service levels and operational capabilities.
- Build and maintain professional relationships with existing customers.
- Review, monitor and ensure consistent business volumes from key accounts/ customers at the branch.
- Assist in exploring opportunities to service new trade lanes and cross sell appropriate EFL products/ services (e.g., Customs Brokerage, Air/ Sea Exports).
- Assist in resolving all customer complaints and operational issues; Escalate issues with concerned Product teams as required.
- And other tasks from the board of management.

Quyền lợi được hưởng

- Social insurance, Bao Viet Insurance, unemployment insurance according to Labor Laws.
- Friendly working environment.
- The right salary and allowance, bonus offer to the right capacity and experience candidate.
- 13th salary payment.
- 12 annual leave days.
- Salary: upon capacity.

Yêu cầu công việc

- Minimum of 1 years’ experience in freight forwarding (air and ocean freight, INCOTERMS).
- Excellent communication and problem-solving skills/ troubleshooting skills: able to respond to delays, customs issues, damage, or unexpected problems.
- Proficiency in English and MS Office.
- Detail-oriented, organized, and capable of handling multiple tasks under tight deadlines/ pressure.
- Team player, flexible, hands-on with interpersonal skills and time management.
- High achiever, self-driven with excellent verbal and written communication skills (both English and Vietnamese).
- Ability to prioritize and multi-task in a fast paced, changing environment.
- Possess ability to build relationships with both internal and external teams.
- University graduated.
- Experience in CargoWise ERP system would be an added advantage.

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