Captain

Mô tả công việc

- Guest Service:
- Supervise and guide the waitstaff, ensuring they provide exceptional service to all guests.
- Greet and welcome guests warmly and professionally.
- Assist with table assignments and seating arrangements.
- Monitor guest satisfaction throughout their dining experience.
- Address any guest concerns or complaints promptly and professionally, ensuring a positive resolution.
- Manage guest expectations and exceed their expectations whenever possible.
- Team Leadership:
- Lead, motivate, and mentor the waitstaff team.
- Assist with staff training and development.
- Foster a positive and supportive team environment.
- Ensure adherence to restaurant policies and procedures.
- Restaurant Operations:
- Assist with the smooth and efficient flow of service during peak periods.
- Monitor the cleanliness and presentation of the dining area.
- Assist with inventory management of front-of-house supplies.
- Communication:
- Communicate effectively with guests, colleagues, and kitchen staff.
- Provide constructive feedback to waitstaff on their performance.

Quyền lợi được hưởng

- Competitive salary
- Service Charge + Tips
- Opportunities for professional growth and development.
- The chance to work in a dynamic and creative environment.
- Be part of a passionate and dedicated team.
- 5 days off monthly
- Daily Staff Meal

Yêu cầu công việc

- Proven experience as a Captain, Assistant Manager, or in a similar supervisory role in a fine-dining or upscale casual restaurant.
- Excellent communication and interpersonal skills.
- Strong leadership and motivational skills.
- Exceptional customer service and problem-solving skills.
- Ability to work well under pressure and maintain composure in a fast-paced environment.
- A passion for providing an exceptional guest experience.

Thông tin liên hệ